Existing Customers

Get help with logging into your account.

Existing customers may use their legacy customer portal username and password credentials to access the new portal.


When accessing the new portal for the first time, you will be guided through a 2-step account creation process.

  1. 1. Confirm existing account information and populate any missing fields.
  2. 2. Set up a minimum of two security questions should you forget your password in the future.

New Customers

Get help with setting up your account.

As a new customer, you will receive an email containing a link to access the customer portal.


When you access the portal via the emailed link, you will be guided through a 4-step new account creation process, which includes setting up a username, password, and security questions.

Ways to Contact MegaPath

When you have questions, we want to get you the answers you need quickly. Within the portal, you can chat with Order Provisioning, Billing and Technical Support. You can also reference the ‘Doing Business with MegaPath Quick Guide' for alternative ways to contact us for a variety of common business needs. View the Quick Guide Now

Portal Update : Voice Administration Enhancement

The MegaPath Customer Portal Voice Administration section has been improved for customers on our R17 Voice platform. Upon clicking on the "Manage Now" link in the Voice Administration box within the Portal's Voice section, customers on R17 will experience a new intuitive interface making it easier for Voice Administrators to manage MegaPath Hosted Voice features and services for assigned groups and users. To request training or to download the updated Voice Administrator Guide, please click here. This enhancement will be available to all users in 2015.

Portal Update : Number Transfer Request Now Fully Digital

The self-service number transfer (porting) request now uses DocuSign to capture your signature and submit the number porting documents electronically, making it even easier to submit your number transfer request. You'll find the Transfer Existing Numbers option on the Voice Services Page and the Orders Tab.

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