Existing Customers

Get help with logging into your account.

Existing customers may use their legacy customer portal username and password credentials to access the new portal.


When accessing the new portal for the first time, you will be guided through a 2-step account creation process.

  1. 1. Confirm existing account information and populate any missing fields.
  2. 2. Set up a minimum of two security questions should you forget your password in the future.

New Customers

Get help with setting up your account.

As a new customer, you will receive an email containing a link to access the customer portal.


When you access the portal via the emailed link, you will be guided through a 4-step new account creation process, which includes setting up a username, password, and security questions.

Ways to Contact MegaPath

When you have questions, we want to get you the answers you need quickly. Within the portal, you can chat with Order Provisioning, Billing and Technical Support. You can also reference the ‘Doing Business with MegaPath Quick Guide' for alternative ways to contact us for a variety of common business needs. View the Quick Guide Now

Portal Update: Voice Administration Enhancements

MegaPath released a new Voice Asset Management section in the MegaPath Customer Portal, making it even easier for Administrators to manage Voice users, features, and assets. New features include the ability to assign and configure phones from inventory, swap phones between users, create and reset Voice Manager password, and set email addresses for voicemail forwarding and transcription. To access the new section, log in, go to the Voice Services section, and click on the "Manage Now" link in the new Voice Asset Management box. To access training on these features, or to download the Portal Upgrade Quick Reference Guide, please visit the information page.

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